Client support

Get in Touch

Have a question about your account, wallet funding, investment plans, or the exchange? Send us a message and our team will respond.

Send Us a Message

Contact Channels

Email Support

support@bitcoprime.com

Include your UID and any transaction reference when relevant

Account Support

Use the secure contact form

Never share passwords or security codes

Live Chat

Available 24/7

Speak with our support team directly

Security Notice

Protect Your Account

OriFinance support will never ask for your password, private key, recovery phrase, or one-time security code.

Before You Contact Us

Have your OriFinance UID, the transaction or order reference, the asset name, and a clear description of the issue ready so we can resolve it faster.

How We Can Help

  • Wallet funding and deposit status
  • Exchange questions and fees
  • Investment plans and earnings
  • Account access and verification
  • Partnership and affiliate enquiries

Looking for a Quick Answer?

Browse answers on OriFinance wallets, investment plans, the exchange, fees, and account security.